Shipping policy

Shipping Policy

At Xiaomujiayou, we are dedicated to providing a seamless, reliable, and transparent delivery experience. This policy outlines our commitment to getting your products to you as efficiently as possible.

1. Order Processing Timeline

  • Processing Time: All orders are carefully prepared and processed within 1 to 3 business days (excluding weekends and regional holidays) after your payment is verified.

  • Daily Cut-off Time: Our daily order cut-off time is 5:00 PM (GMT+8). Orders placed after 5:00 PM will begin processing on the following business day.

  • High Volume Periods: During peak shopping seasons, holidays, or major promotional events, processing may take slightly longer. If a significant delay is expected, we will notify you immediately via email.

2. Shipping Destinations, Timelines & Rates

We proud to offer reliable shipping services. For our primary shipping destinations (including the United States and major international regions), we provide the following straightforward shipping options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 7 - 15 Business Days FREE
Priority Shipping 4 - 7 Business Days $10.00 USD

  • Total Delivery Time: Please note that Total Delivery Time = Processing Time (1-3 business days) + Shipping Time (4-15 business days depending on your selection).

  • Delivery Delays: While we strive for punctuality, occasional delays may occur due to external factors beyond our control, such as international carrier peak volumes, customs processing delays, severe weather conditions, or logistical disruptions.

3. Shipment Confirmation & Tracking

  • Tracking Number: Once your package leaves our fulfillment facility, you will automatically receive a Shipment Confirmation email containing your unique tracking number.

  • Activation: Tracking information typically becomes active and trackable online within 24 to 48 hours after shipment.

  • Monitoring: You can use the provided tracking number to monitor your package's real-time progress directly through our store's tracking page or carrier websites.

4. Customs, Duties, and Taxes

Xiaomujiayou is not responsible for any additional customs clearance fees, tariffs, or local taxes applied to your order upon arrival in the destination country. Any fees imposed during or after shipping (such as import duties, VAT, or local tariffs) are determined by your local customs authority and remain the sole responsibility of the customer.

5. Shipping Protection & Lost/Damaged Packages

We stand behind the delivery of your items. If your order arrives damaged or is officially confirmed lost during transit by the carrier, please contact us immediately at info@Xiaomujiayou.com.

  • Action Required: Please retain all original packaging materials, outer boxes, and take clear photos or videos of the damaged goods before filing a claim with us.

  • Resolution: Our customer support team will coordinate with the logistics provider to resolve the issue swiftly, ensuring a replacement shipment or a full refund is issued to you.

6. Contact & Logistics Inquiries

If you have any questions regarding your shipment, tracking info, or our logistics practices, please feel free to reach out to our team:

  • Company Name: Zhijiang Peiri Trading Co., Ltd.

  • Customer Support Email: info@Xiaomujiayou.com

  • Mailing & Registered Address: No. 111, Group 3, Taodian Village, Xiannv Town, Yichang City, Hubei Province, 443201, China